See the unfinished purchase
Records appear once delivery details are complete or an order is left awaiting payment. See contact details, items, and the checkout total.
Checkouts
A checkout started.The story isn’t over.
Bring abandoned checkout records, recovery eligibility, reminder history, and recovered orders into focus. Help your team understand where a purchase was left unfinished.
SStudio EverydayCheckouts
Interactive sampleRecovery record
OpenCO-1001
Alex Morganalex@example.com
Ceramic mug
Canvas tote
Linen notebook- Marketing consent
- Opted in
- Last active
- 45 minutes ago
- Reminders queued
- 1
- Checkout total
- €64.02
This opted-in sample contact is eligible for a recovery email.
Sample data. These examples do not change a store, send messages, or take payments. Example currency · EUR
How it comes together
A clear path through checkout recovery.
Choose the follow-up
Review eligibility, send a manual recovery email, or configure automatic recovery through your enabled channels.
Follow the outcome
See open and recovered records, review reminder history, and open the recovered order when one is available.
The details that make a difference
Give every follow-up the right context.
Checkout recovery has its own controls and contact information. Keep it distinct from abandoned carts and from the design of the buyer’s checkout.
Find the right records
Search by email, phone, or checkout ID. Narrow the list by status, eligibility, and date.
More than an email switch
Control automatic email and automatic SMS or WhatsApp separately, using the messaging channels configured for your store.
Eligibility stays visible
Review consent and blocked reasons before acting. Recovery settings determine whether manual and automatic communication is enabled.
Keep tracking when recovery is off
Turning recovery communication off does not stop tracking. Retention settings keep the recovery list manageable.
